Tailored Car Mats

www.tailoredcarmats.com

Customer Service
Please contact us here
 
Terms & Conditions
Please read these terms carefully before placing an order on the web site www.tailoredcarmats.com.

If you need to contact us, please e-mail us at Customer Service

if you have a complaint about our service, please contact a Director


Delivery

For all UK Mainland orders, items are sent via courier on a next day service. Deliveries sent outside the UK mainland are sent via standard parcel carries. Deliveries to the Highlands and Islands, Republic of Ireland, Ireland take 2-3 days.

Please ensure that you select the correct delivery destination when placing your order. We reserve the right to charge your account for additional delivery charges in the event that you select the incorrect shipping destination, for example where UK mainland delivery is selected for items shipped to Jersey, we will charge your account with the difference between the two delivery charges.

For Tailor Made Products, including car mats and tailored car covers, these items are manufactured to order. Please allow 1-2 days for us manufacture your item.

Delivery charges are detailed in the checkout process. For your convenience, items can be tracked. We send a tracking code to the email address that you specify when your order is dispatched. If you have not provided a valid email address, this will not be possible.

If the goods are lost or damaged in transit, please let us know promptly (within 10 days).


Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order request.

Once we have checked the price and availability of the goods, we will dispatch the goods to your delivery address. An e-mail will be sent to you to confirm that we accept your order and have dispatched the goods, and that a contract has been made between us.

All items advertised on the site are an invitation to treat. Orders placed for items priced incorrectly / in error will not be fulfilled.


Placing an Order for Tailor Made Products – Our Made to Order Policy

Please be careful when placing your order for tailored car mats. Our systems are fully automated and we are not able to change your order once it has been made. If you have ordered incorrectly, please login to manage your order and select 'Cancel Order' immediately.

All of our mats are made to order and are cut to the CAD pattern that we display on the web site. The pattern - or car mat image - is displayed to illustrate the exact shape of the mats and the position of the clips that are used to secure your mats into place. Details of the fixing clips, including images and descriptions are shown in technical specifications tab, along with information about the weight and construction of all of the materials that we use. It is important that you read this information and check the pattern of the mats and fixing type, before committing to purchase the mats. If you are unsure of the fit from the image shown, we offer a FREE template service whereby we send a life-size template of the car mats. Please contact us for this service.


If you are unsure about the colour or type of material that you would like us to use when making your mats, please request a FREEmaterial sample – which will be send out to you via first class post.

Please note that we hold no physical stock of car mats, instead we hold the raw materials that allow us to produce a product, to your exact requirements. This allows you the flexibility to select a specific carpet material, colour and thickness, which will then be cut to match the shape and size of the footwells of your vehicle, using the CAD pattern shown on the site. You have the facility to select from various options of carpet qualities, material types, colours of carpet. You can also request a different edge colour, to match your vehicle. We also provide an option for the addition of a logo or personal text. This allows the product to be made specifically for you and your vehicle.

All mats, other than standard black mats with a black trim, are classed as tailored products and are manufactured to an individual customer’s requirements / specifications. Tailored products that have been customised from the basic black mat with black trim can not be returned, refunded or exchanged if ordered in the wrong size, with incorrect fixings or if the order has been placed for the wrong make / model / or year.

Made to order, tailored products are not covered by the Distance Selling Regulations (DSR). For clarification any car mat set, other than Standard Black Carpet with Black Trim,s a Customised /Tailored Product, made to the Customers Specification and can not be returned or exchanged.

Please also note that we are not able to accept the return of tailored car mats where orders have been placed incorrectly, ie for the wrong year or model of car, or where fixings do not match the fixings in your vehicle.

We operate a no quibble returns policy where the mats are not as described, where the wrong mats have been sent, where there is any issue with the quality of the mats or of their manufacture. For more information about our returns policy, please read the Returns Policy and Procedure below.

How to place order

1. Select the item(s) that you require from our website by clicking the ‘Add to Basket’ link shown for the item.
2. For tailored car mats you are provided with the option to click express checkout, which will add our standard black mats with black trim to your basket OR the option the personalise your product before adding it to the basket.

3. Items that you have selected can be reviewed at any time via the 'View Basket' link.

4. When you have completed your selections click on the 'Checkout' link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.

5.If you make a mistake during ordering please login to the web site and cancel your order.

Payments and Refunds

Payments are processed by SAGE Pay, our secure payment gateway and payment is taken at the time your order is placed on the site.
We do not hold any of your card details and it is not possible for us place more than one transaction. In the event that you make a duplicate transaction on the site, please login to the site and cancel the order to prevent us processing both orders.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will ad
vise you of this. You will not receive an e-mail confirming the dispatch of your order, and there will be no contract between us.

In order to allow for our own monthly accounting processes, we guarantee that any refunds are made within 28 working days. This includes refunds to customers who have placed duplicate orders.

Cancelation & Returns


Please note that this does not apply to customers who have purchased a tailor made product. For clarification this is any set of car mats other than our standard black carpet with a back edge.

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. To process returns more quickly, please login to the website using the user name and password provided with your order confirmation email and submit a returns request.

The returns request will be dealt with by one of our customer services team within 5 working days. Once processed, you will be issued with a Returns Number and a Returns Address.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights

— for example, if goods are faulty or misdescribed.
 
Cancelation & Returns
Please note that this does not apply to customers who have purchased a tailor made product. For clarification this is any set of car mats other than our standard black carpet with a back edge.

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. To process returns more quickly, please login to the website using the user name and password provided with your order confirmation email and submit a returns request.

The returns request will be dealt with by one of our customer services team within 5 working days. Once processed, you will be issued with a Returns Number and a Returns Address.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights

— for example, if goods are faulty or misdescribed.



Cancellation and Returns – Tailored Products

All mats, other than standard black mats with a black trim, are classed as tailored products and are manufactured to an individual customer’s requirements / specifications. Tailored products that have been customised from the standard black mat with black trim cannot be returned, refunded or exchanged if ordered in the wrong size, with incorrect fixings or if the order has been placed for the wrong make / model / or year.
Made to order / tailored products are not covered by the Distance Selling Regulations (DSR). For clarification - any car mat set, other than Standard Black Carpet with Black Trim, is a Customised /Tailored Product, made to the Customers Specification and cannot be returned or exchanged.


Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

www.tailoredcarmats.com
Customer Service
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